Terms & Conditions

• The practitioner has the right to refuse any treatment at anytime time if felt threatened.
• The practitioner has the right to stop any treatment if the practitioner feels there are any contraindications between the treatment and the clients health. 
• The practitioners decision is final.
• Peppermint Aesthetics is unable to perform any aesthetic treatments if under the age of 18 years old unless stated on the treatment page and occompanied by a parent and GP letter. ID will be asked for at your appointment.
• All clients are expected to arrive at their appointment on time (unless notice is given).
• It is important that all clients regardless to treatments have plenty to drink prior to your appointment, hydration helps with all treatments offered at Peppermint Aesthetics.
• If clients are having an aesthetic treatment, it is easier if you arrive with little to no make-up on, as this will only need to be removed at your appointment.
• The practitioner delivers all treatments from a business premises and the client must always respect the practitioners space and belongings.
• Products purchased from Peppermint Aesthetics can be returned for a full refund providing the goods are unused, in its original packaging and returned within 7 days of purchase. (some products are exempt from return once bought - check with the practitioner). All refunds will be dealt with within 3-5 working days excluding weekends and bank holidays.
• Credit and Debit Cards, along with Apple and Google Pay are accepted at Peppermint Aesthetics. There is no charge for any card payments.
• All clients are requested to complete the appropriate forms about their health, medication and consent. Without these forms no treatment or further appointments will be offered.
• All clients personal information will be kept for the practitioners files for the purpose of audit and further treatment. All personal information is kept confidential, password protected and not sold to any third party. Your information is held in a business cloud with the highest security (more information can be given at your appointment).
• When making an appointment you may be asked to pay a non-refundable deposit to secure your booking. This fee will be taken off your treatment. We can not refund this deposit but we can move your appointment if needed. Deposits can be taken in person, over the phone and via bank transfer (more information under our Privacy Policy).
• All aesthetic treatments require a consultation, no aesthetic treatment will be given without this appointment. The practitioner needs and is required by law to carry out a full assessment before any treatments are carried out.
• The clients can request further consultations in person or via email, text or by telephone if needed. The practitioner shall respond at an appropriate time that suits the practitioner.
• All consultations are free and non obligatory.
• After any treatments undertaken at Peppermint Aesthetics the practitioner will advise on the appropriate aftercare, the client is required to adhere to this information to get the best out of their recent treatment. The practitioner is NOT responsible or liable for any failed aftercare once treatment has been administered.
• The practitioner is fully certified to carry out all treatments offered and has the appropriate liability insurance with certificates available upon request if not already presented in the treatment room environment.
• No staff at Peppermint Aesthetics are Independent Prescribers (IP). Certain treatments require a prescription to obtain certain products. Peppermint employs an external prescriber who charges us per prescription.
• The practitioner will ensure that all treatments are carried out in the appropriate setting and are clean and tidy, with all used equipment disposed of appropriately.
• Your practitioner is a health professional with a registration and there to treat you with dignity, respect and the required treatment. No additional services shall be acted on or solicited by the practitioner. This will not be tolerated, you will be asked to leave!
• If a client is attending an aesthetics consultation, the practitioner WILL require facial photos to satisfy insurance requirements or discuss your treatment/s with other professionals in order to obtain the appropriate treatment.
• The practitioner may ask if photo’s can be taken with certain treatments for validation, training and portfolio purposes. Certain photos taken will be used for marketing purposes.
• The client can opt out of marketing at any time, either by ticking the box on the consent form or asking the practitioner to remove their details from the database.
• Peppermint Aesthetics takes no responsibility for any clients personal belongings under any circumstances.
• All complaints are to be presented to Peppermint Aesthetics in writing within 7 days of any incident via email or post. Complaints will be dealt with, within 30 working days (excluding weekends and bank holidays). Clients can also raise their concerns with the ACE Group at http://acegroup.online/ 
• Clients can find information about complications and other facts about aesthetic treatments via the ACE Group website at http://acegroup.online/patient-leaflets/
• Should a gift voucher issued by Peppermint Aesthetics be used fraudulently in any circumstance then the police will be called and the client will be banned from any further treatments.​
•  Bank cheques are not accepted
• We are unable accommodate wheelchairs and people who are unable to climb stairs.
• Peppermint Aesthetics books its clients via an online booking portal called TIMELY. Client's information will never be sold to a third party and will remain confidential. Payment details are encrypted and are not visible to Peppermint Aesthetics.
• Peppermint Aesthetics runs a cancellation policy through TIMELY which clients adhere to when making a booking.

DEPOSITS

• As of January 2023, Peppermint Aesthetics requires a 20% deposit for all its treatments on offer unless otherwise stated when making your booking.
• Refunds are at the discretion of management.
• We use only trusted partners so all your personal information and debit/credit card details remain safe.
• If using our PayPal credit facility then, no deposit is required. You will need to contact us directly to make your appointment as you will not be able to bypass the deposit request.
• No deposit will be refunded if you forget, don't show, fail to inform us of any changes before 12 hours of your appointment.
• Deposits can be moved once and then will be forfeited.
• The treatment balance is then required at your appointment.
• Every new appointment will require a NEW 20% deposit.

GIFT VOUCHERS

•  Gift Vouchers can be made out for any amount but has a minimum spend of £10.
• Gift vouchers can be paid for via bank transfer, cash, card or PayPal.
• Each gift voucher issued by Peppermint Aesthetics is non-transferable or refundable under any circumstance.
• Each gift voucher issued by Peppermint Aesthetics has an expiry date set at six months from the date of issue.
• Gift Vouchers are electronic and can be emailed to you or another person with a message. A valid gift voucher must be present at the appointment, NO EXCEPTIONS!

LASER TREATMENTS

• All new clients have to undertake a consultation and patch test to make sure their skin is suitable for the required treatment in case of injury.
• All clients are required  to shave the day before any hair removal treatments.
• All clients must disclose what medication they are taking as some medications are not suitable with laser treatments. If you're unsure please bring your medication with you.
• All laser treatments have a compulsory £30 deposit which is paid at the consultation appointment. The deposit will be deducted from the single treatment price on the day of treatment.
• The £30 deposit is non-refundable in the event of a client not contacting Peppermint Aesthetics prior to their appointment time to cancel/change the appointment.
• All clients must refrain from using sunbeds/solariums and stay out of the sun pre and post treatments as this can damage the skin and cause the skin to blister and in some cases scare the clients skin. Ideally 2 weeks either side of the treatment.
• All clients have to sustain from using any tanning agents on their skin prior to any laser treatments as this can cause harm by a burn or blistering.
• IPL (Intense Pulse Light) heats the hair right down to the hair follicle. If you have long hair and the laser touches it, the hair can collapse and burn your skin. Your practitioner will assess the area prior to treatment and shave it accordingly.
• Laser treatments can be paid for as a single treatment or a block booking. Discount on laser treatments are only applicable when a block treatment is paid for.
• If a block treatment is paid for and the client decides to change their mind, a partial refund of 90% will be paid back to the client. 10% is kept for admin and account time spent on processing that payment and any lost appointment time.
• Laser treatments have a minimum of 4 weeks space between each treatment (same area).
• All clients are required to wear eye protective goggles at their appointment. This is a compulsory requirement for your safety.
• Laser treatments are used in intimate areas for both men and women. Staff at Peppermint operate in a professional manner and will not tolerate clients who request extra services. You will be asked to leave immediately.
• Peppermint Aesthetics has a MALE only laser practitioner who will treat you with dignity and respect. Both men and women are welcome to bring a chaperone if it makes you feel more secure and comfortable. Your chaperone is required to wear the eye protective goggles.
• No young children are permitted in the clinic whilst a laser treatment is being carried out.
• At the request of the client, the practitioner can supply LMX4 Numbing Cream prior or on the day of treatment. An additional charge of £20 will be charged for a whole tube of cream if the treatment area is large.
• All staff at Peppermint Aesthetics are insured and trained to carry out the laser treatments offered at the clinic.
• Peppermint Aesthetics is licensed to operate its laser/s under the guidance of the Healthcare Inspectorate Wales (HIW). https://hiw.org.uk. Peppermint Aesthetics are inspected regularly by the HIW to conform with Health & Safety and current guidelines set out by HIW.

THE PERFECT PEEL - CHEMICAL PEEL

• Clients are permitted to remove all make up prior to treatment.
• Clients are required to inform 
• This specific peel has an element of client interaction after the treatment.
• Day 1 the peel has an immediate reaction to the skin in a controlled environment, redness, itchiness and tingling.
• Day 2 & 3 clients are to apply the face wipes in the aftercare wipes
• Day 4 clients will start to peel heavily around the jawline, eyes and mouth and work its way across the face where the treatment has been placed.
• Day 5-7 clients skin will start to calm down but may remain red with some tenderness.
• Clients will be given a taken home aftercare pack which needs to be used fully to get the maximum results.
• Clients are required to adhere to the practitioners advice fully.
• The peel fully develops over 28 days
• After 7 days or when the take home moisturiser runs out clients are required to apply an SPF50+ cream as your skin will be highly sensitive to sunlight, also a hat is advised.

COMPETITIONS & RAFFLES

• All treatments are subject to a complimentary consultation before treatments are carried out.
• No refunds of any kind are permitted unless the client is deemed unsafe to receive the treatment where their nominal fee will be refunded minus any transfer fees.
• Clients are obligated to make an informed decision based on the information supplied from the information contained on this website before entering any of Peppermint Aesthetics competitions.
• Clients are recommended to send any queries or questions about the competition before entering as no refunds can be given once payment is made. 
• All clients that enter must be 18 years or older on the day of the treatment (proof of age maybe required).
• Clients are welcome to enter multiple times. Each fee paid via PayPal or bank transfer will be classed as an entry to the raffle.
• The offered treatment is non-transferable to any other treatment or to any other person.
• No prizes awarded can be used in conjunction with any other offer held by Peppermint Aesthetics.
• All treatments are subject to medical conditions or medication.
• The winner must use their prize within 30 days of the competition closing or unless stated by Peppermint Aesthetics.
• The practitioners word is final and can refuse treatment should they feel the treatment unsafe for the client.
• To qualify for entry, you must have paid the stated fee (Raffle) via PayPal using contact@peppermintaesthetics.com or bank transfer, LIKED & SHARED the post or LIKE & SHARE for a competition.
• The draw date will be stated on all marketing material and Peppermint Aesthetics with randomly select a winner on that date.
• Peppermint Aesthetics reserves the right to withdraw a competition or raffle at anytime. In this case Peppermint Aesthetics will notify the entrants and refund their fees minus any transfer fees.
• Clients maybe expected to keep a diary and take their own photos as certain treatments develop and supply the information back to Peppermint Aesthetics.
• The raffle will be drawn via iOS app called 'Riffle Raffle' and the winning name will be published on Peppermint Aesthetics Facebook page and the winner will be notified.
• All our other T&C's are included where necessary. 

CREDIT FINANCE

• Peppermint Aesthetics offers finance to all its client via a third party finance company PayPal Credit.
• Clients are able to apply for finance through PayPal from any desktop, laptop, iOS or android system using the link on the Peppermint Aesthetics finance page.
• Peppermint Aesthetics is not responsible for the account you set up with PayPal Credit.
• Any appointment/treatments purchased via PayPal Credit or any previous credit facility must be made and used within a six month period from the point of purchase. After a six month period no refunds will be given and your facility has expired, any treatments after this period will NOT be honoured and a new payment will be required.
• Clients should only apply for finance if they can afford the repayments.
• Peppermint Aesthetics is not responsible for any data that PayPal Credit may hold on you as a client.
• Once a client has applied and been approved for the allotted sum, Peppermint Aesthetics is unable to refund any authorised sums of money. Providing the treatment has not yet taken place the client must contact PayPal Credit to adjust the loan agreement.
• Peppermint Aesthetics will not involve itself with any disputes between ourselves, the client and PayPal Credit.
• PayPal Credit is only authorised to approve treatments under Peppermint Aesthetics and none of our supported businesses on our webpage.
• Unique discount codes can only be used as stated.
• Peppermint Aesthetics is unable to offer any additional discounts if checking out with PayPal Credit. Full price as stated on our FINANCE tab can only be taken under the finance agreement.

AFTERCARE SERVICE

Peppermint has a mobile contact number in the event of any adverse reactions or general enquiries. Please contact 07368 520079 if you need general advice or if you are worried about any issues/queries that arise after your treatment. We ask that you take a clear photo of the area and send it to us with a message telling us about your concern/s. You can send a message/photo/video 24hrs a day, and we will answer as soon as we are able too. This number is manned by one person so if you have any issues and we have not answered in a sufficient time frame always get checked out by your GP or local A&E department. We pride ourselves on the vast amount of aftercare information we give at consultation that educates all our clients in what to do if an issue should arise. We will never turn a client away with a concern or a silly question.