Terms & Conditions

Peppermint Clinic is a trading name of Peppermint Group Ltd, a limited company registered in England & Wales under company number 12163351. Registered office address is 229 High Street, Blackwood, NP12 1AL.

Peppermint Clinic also using the following trading styles: Peppermint Hearing Clinic, Peppermint Weightloss Clinic and Peppermint Medical Clinic. 

Set out below are the business terms in which Peppermint Clinic provides a service to its clients.

Please ensure that you have read and fully understood our terms and conditions prior to booking a treatment at Peppermint Clinic.

1.  Appointments

• All doctors, nurses and therapists at Peppermint Clinic are trained and approved in accordance with the company’s treatment protocols and therefore Peppermint Clinic does not guarantee continued treatment with a named nurse or therapist.
• Prior to your appointment, we will inform you of any preparation required for your treatment. If you do not follow the guidance this may result in cancellation of your appointment, reduced treatment time, or additional fees being charged. For certain treatments, we ask that you are prepared for your treatment:
  • Face treatments: 
    • All make-up must be removed prior to treatment.
    • The practitioner WILL require facial photos to satisfy insurance requirements or discuss your treatment/s with other professionals in order to obtain the appropriate treatment.
    • Photographs may be used for marketing purposes. If you are unhappy with that, please advise your practitioner at the beginning of the consultation. 
  • Laser hair removal: 
    • Area shaved 24 hours prior to treatment and free of hair. 
    • Hair must not be waxed or plucked prior to laser hair removal. 
    • All clients must have a patch test prior to treatment to ensure suitability for the        treatment. 
    • All clients must refrain from fake tan, sunbeds and stay out of the sun for a minimum of 2 weeks prior and post your appointment. If you attend your appointment with any signs of tan, real or fake, your appointment will be cancelled, and your treatment forfeited at the full cost. 
    • There must be a minimum of 4 weeks between laser appointments.
    • You must wear the provided eye protection during your appointment. 
    • If a block of laser treatments is paid for and the client changes their mind, a partial refund of 90% will be paid back to the client. 10% is kept for        administration costs.
    • Peppermint Aesthetics is licensed to operate its laser/s under the guidance of the Healthcare Inspectorate Wales (HIW). https://hiw.org.uk. Peppermint Aesthetics are inspected regularly by the HIW to conform with Health & Safety and current guidelines set out by HIW
• Peppermint Clinic will endeavour to ensure that your appointment runs on time. However, should we need to cancel your appointment at short notice, we will make every effort to contact you in advance. All treatments cancelled by Peppermint Clinic will be rebooked as soon as convenient for our client.
• If you are unable to attend your appointment, please contact us at least 24 hours prior to your appointment. Any cancellation within 24 hours of your appointment will result in our Cancellation Policy being implemented, which means you can expect to be charged.
• If you do not attend your appointment with no attempt made to let us know, this will result in a loss of your deposit.
• Late arrival to your appointment may result in a reduction in your treatment time, forfeiting your appointment or a charge.
• Please see Cancellation Policy below for more information.
• No responsibility is taken by Peppermint Clinic for your personal belongings while you are visiting the clinic. These remain your responsibility at all times. 
• Please note that due to the nature of the building, we cannot accommodate wheelchair users or those who cannot climb stairs. 

2.  Deposits

• To secure an appointment with Peppermint Clinic, either in clinic, online or over the phone, we will require a fully refundable deposit to be charged to your credit or debit card.
• Treatment appointments will require a 20% deposit. These deposits are credit against the cost of your booked treatment.
  • Exceptions: Booking a treatment from a pre-paid package or course of treatment: no deposit is required, but should you fail to show or cancel within the 24 hour cancellation policy, your treatment will be forfeited.
  • Booking a treatment with our medical specialist doctors, nurses or surgeons will incur a £200 non-refundable deposit. This is set by our specialists and common practice when using the services of private hospitals and clinics. This £200 is to cover the consultation fee. If you arrive at your appointment and found not suitable for your chosen treatment then the consultation is all you will pay. If treatment goes ahead then the balance is due at your appointment.
• Deposits are fully refundable should you need to cancel or reschedule with more than 24 hours’ notice. 
• All deposits can be used towards payment for treatment or left on your account for future treatments. 
• Should deposits remain unclaimed by the client following twelve months of inactivity, Peppermint Clinic reserves the right to redeem the deposit. 
• All deposits that are eligible for a refund, should they be cancelled with more than 24 hours’ notice, will be returned to the client within 48 hours.
• For more information, please see the cancellation policy below.

3.  Cancellation Policy

Our cancellation policy is in place to ensure that we are able to maximise our appointment availability for all of their clients. This ensures that we are able to offer a cancelled appointment time to a client who needs it.

Should you need to cancel or reschedule, we kindly ask that you call us at least 24 hours before your appointment.

Any cancellation within 24 hours will result in your pre-paid treatment or deposit being forfeited.

The below indicates the charges within each notice period, which applies:

Treatment or Consultation with treatment at the same time - No show or cancellation within 24 hours will be charged 100% of their treatment cost.

Clients who do not attend their appointment, with no attempt to cancel, or cancel or reschedule within our 24 hour cancellation policy, will forfeit their deposit.

Value packages - No show or cancellation within 24 hours - will forfeit their treatment.

Clients with a value package will forfeit one treatment for every appointment that is cancelled or rescheduled within 24 hours or in cases of a no show.

4.  Pricing and payments

· Pricing: Consultation and treatment prices may vary by clinic and doctor, especially during promotional periods. Please refer to pricing on the website or in clinic.

· Treatment quotations: where a client has been given a quote that is not subject to promotional discounts, this price will be honoured for up to 6 weeks.

· Card payments: We ask that you make payment via card or contactless payment where possible. 

· Finance is available via our third-party finance partner Paypal Credit. You can simply select this option at checkout online when purchasing any treatments or courses of treatments. 

· Any treatments purchased via Paypal Credit must be made and used within a 6 month period from the date of purchase. Any unused treatments which remain unused after a period of 6 months has elapsed will be forfeited. 

· If you have any issues with your Paypal Credit facility you must contact Paypal directly. 

· Please note that no personal or financial data is transferred to us or held by us in relation to your facility with Paypal. 

· Products purchased from Peppermint Clinic can be returned for a full refund providing the goods are unused, in its original packaging and returned within 7 days of purchase. (Please note some products are exempt from return once bought - check with the practitioner). All refunds will be dealt with within 3-5 working days excluding weekends and bank holidays.

5. Gift Vouchers 

• Gift Vouchers can be made out for any amount but has a minimum spend of £10.
• Gift vouchers can be paid for via bank transfer, cash, card or PayPal.
• Each gift voucher issued by Peppermint Aesthetics is non-transferable or refundable under      any circumstance.
• Each gift voucher issued by Peppermint Aesthetics has an expiry date set at six months from the date of issue.
• Gift Vouchers are electronic and can be emailed to you or another person with a message. A valid gift voucher must be presented at the beginning of the appointment. 

6. Courses of treatment

• Payments: All treatments purchased as a course or package must be paid for in full, prior to the first treatment.
• Package or course expiry: All treatments from a course must be taken within 6 months of the date of purchase; any treatments left unused after 6 months will be automatically redeemed and a new package will need to be purchased.
• Package refunds: Value packs or courses of treatment are only refundable for medical reasons. Any refund agreed between the client and Peppermint Clinic is calculated by deducting the full list price of all treatments already taken, plus any charges for non-attendance. The difference will be the refunded amount.

7.  Suitability for treatment

• We will always assess whether treatment is suitable for you, prior to any treatment being carried out.
• It is the client’s responsibility to ensure that they provide Peppermint Clinic with relevant medical history and medication details prior to each treatment.
• We cannot treat any clients who are pregnant or breast-feeding.
• We generally do not treat patients under the age of 18. There are certain exceptions to this, but this is on the basis of a parent or guardian being present and you must also have a letter from you GP. If you or your child are interested in a treatment, please call to discuss suitability and any requirements.      

8.  Liability

• Peppermint Clinic will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
• Clients will be required to read and sign the relevant consent forms prior to treatment. We are unable to provide any treatment without your written consent.
• It is the client’s responsibility to ensure that they provide Peppermint Clinic with all relevant medical history and medication details prior to each treatment. Peppermint Clinic will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
• The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Peppermint Clinic regarding the after care of a treated area. Nothing in these terms of business shall exclude or limit Peppermint Clinic’s liability for death or any personal injury resulting from Peppermint Clinic’s negligence.

9.  Your right to complain

• Peppermint Clinic endeavours to treat all its clients appropriately, compassionately, and fairly. If, however, you have an issue with any matter in relation to your treatment at Peppermint Clinic you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, Peppermint Clinic will be pleased to help and will support you through the process.
• The member of staff who initially receives the complaint will convey the details to the Clinic Director or their designated deputy. Where this cannot be resolved immediately, you will receive a letter within three working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.
• If your complaint is treatment-related the matter will be discussed with the relevant practitioner and may require you to attend an additional consultation with that practitioner or an alternative member of the clinic’s medical team. The objective of this is to provide an explanation or a solution to your concerns. Peppermint Clinic aims to give you a full written response within 30 working days, or where this is not possible, an explanation as to the cause of the delay.
• Complainants who are not happy with the local resolution are referred to the Clinic Director. The complaint will be further reviewed within 20 working days and you will be provided with a final written response. If the investigation requires further time, you will be provided with an explanation as to the cause of the delay.
• Clients can also raise their concerns with the ACE Group at http://acegroup.online/ 
• Clients can find information about complications and other facts about aesthetic treatments via the ACE Group website at http://acegroup.online/patient-leaflets/

10. AFTERCARE: 

• · If you have any concerns or questions about your treatment or the aftercare you can contact a practitioner on 07368 520079, 24/7 for advice. This service is manned 24/7 but there may be a slight delay in responding during the night and on bank holidays. 
• · If you concern is of an urgent nature, and in particular if you believe you are having an adverse reaction to any treatment carried out by Peppermint Clinic please go to your either your GP or your local Accident & Emergency department for treatment and explain exactly what treatment you have received. 

11. Harassment and bullying of Staff

Peppermint Clinic operates a zero-tolerance policy against the harassment or bullying of its staff. If you behave in any way that is threatening, intimidating or aggressive towards any staff member your treatment will be cancelled and any deposit forfeited. You will not be allowed to book any future treatments with Peppermint Clinic. 

12.  Social Competition Terms & Conditions

• No purchase is necessary to enter this social competition.
• This competition is not affiliated with the social platform of which it has been published.
• We reserve the right to amend or alter these Terms from time to time.
• These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise.
• Competition details within the social caption such as entry dates, required actions and deadlines form part of these terms and conditions.
• By entering the competition, entrants will be deemed to have read and understood these Terms and be bound by them. All of our decisions will be final and binding and no correspondence will be entered into.
• Any person who is an employee or an immediate family member of an employee of any company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. Entry is open to residents of the UK except for employees (and their families) of Peppermint Clinic.
• All entrants are to be aged 18 or over.
• The Promoter’s decision is final and binding in all respects on all entrants. No correspondence will be entered into. Entries that do not comply in full with these entry terms and conditions will be disqualified.
• Use of a false name or details will result in disqualification.
• All entries must be made directly by the person entering the competition, no group, mass, or software entries will be accepted.
• All entries must be received by the closing date specified in the competition and entries received after this date will not be put forward for the draw.
• Answers will be entered upon submission. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date.
• We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent.
• Entrants are liable for their costs to access computer networks.
• We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility.
• We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise.

· Prizes

• If for any reason an advertised prize is unavailable, we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value. Only one prize will be awarded per household.
• There will be no cash or other alternative to the prize offered and prizes are not transferable.

Notification

• The winner’s name will be selected in a random draw, after the closing date, from all correct or appropriate answers and actions received.
• The winner of a prize will be notified within 28 days after the winner has been ascertained.
• Please allow 28 days for delivery of all product-focused prizes.
• If the winner of the competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made in the 14 days post-competition, then we may dispose of or cancel the prize as we see fit without any liability to the winner for having done so.
• For each competition, only one prize will be awarded per entrant / email address.

Claiming Prizes

• Travel arrangements for any winner to visit the clinic in order to receive their prize are the responsibility of prize winners unless otherwise stated.
• Competition prizes/tickets may be restricted to certain times of the week and year, and unless otherwise stated all prizes must be taken within six months of the date of the competition draw.
• The Promoter may refuse or disqualify any entry (including winning entries) if the entrant concerned or anyone authorised by the entrant to deal with their entry, acts in a way towards the Promoter that the Promoter reasonably considers being inappropriate, unlawful or offensive. If the winning entry is disqualified the Promoter reserves the right to award the prize to another entrant.

Promoter: Peppermint Group Ltd T/A Peppermint Clinic 229 High Street, Blackwood, NP12 1AL.